Privacy

How and what we collect

Hello Logistics only collects information you send through our contact form through our contact form. This typically includes your name, contact number, and addresses for collection or delivery. When you book a move, place a support request, or discuss a route, we add only the details needed to manage your logistics. We do not gather extra data from your device, nor do we use cookies or tracking pixels. All enquiries are handled by our operations team in Germiston, serving routes in Gauteng, Cape Town, Durban and other South African centres.

• We do not use web forms or automated tracking tools.
• No device or browser data is collected.
• Information kept is purely what supports your delivery or collection.

How your information is used

Your details are used exclusively for coordinating collections, deliveries, and support. Our team keeps records to plan moves, update you if there are route changes, and arrange timing for handovers. We do not share client information with marketers or unrelated outside companies. If your collection or drop-off requires a driver or trusted local agent, we only pass over the relevant details needed to complete your service. All information is handled by team members or partners who are directly involved in your project.

• Records are used to organise moves and communicate about delivery timing.
• Support queries stay on record for accurate follow-up.
• No information is sold, rented or released for advertising.

Protecting your data

All records are kept on message servers managed by Astros Marketing (Pty) Ltd in Germiston. Only team members working on your project or support query have access to your details. We use practical security measures: strong passwords, restricting access, and considering local risks like load-shedding and network downtime. Any partner or driver who receives your details is involved specifically to complete the collection, delivery, or support required. When your project is finished, records are held only as long as needed for support or legal storage periods. For more about our operating approach, see How Hello Logistics brings order to business deliveries.

Your choices and data rights

You can ask for a copy of any information we hold about you, or request that your details be removed. To make a request, send a message through our contact form. We will confirm your identity before sharing or deleting any records. Requests for deletion are handled as soon as possible, unless records are needed for a current project or to meet legislative requirements. For general terms, visit our terms and service policy.

Questions and support

If you have questions about our privacy policy or need help with a delivery, please message our office at our contact form. We regularly support clients arranging moves from Gauteng to Durban, along the N1, or across local industrial parks. For practical resources on team moves and courier planning, see checklists and templates for South African courier teams.